Processing time depends on clip length and queue load. You can return to the scan page to check progress. A failed scan shows an error with a retry that usually does not spend another scan from your allowance; the Retry button says when it would. If it fails twice, send the team a request from this page with the scan link.

Delete a single scan from the scan itself, or delete your whole account from account settings. Account deletion completes within 30 days, any active subscription is cancelled when you request it (or by us shortly after, if it cannot be confirmed then, with any later renewal refunded), and you can withdraw the request before it runs.

Support

Q: My scan found no cards

Recognition can miss cards. Common causes include a clip that is too short for the number of cards (free scans cap at 20 seconds), cards moved too fast, the video is below 720p or out of focus, or the wrong Magic set was pinned. Hold each card still and facing the camera for a beat.

Q: A card was identified wrongly

On a Magic scan, use Fix a miss on the result to reopen the review, then correct the card or add one that was missed. The video re-renders with your corrections. A Pokémon scan cannot be edited that way; send the team a request from this page.

Q: Billing, trials and cancelling

Paid plans renew automatically until you cancel. Cancel any time from Manage subscription in your profile on the dashboard; you keep your plan until the end of the period you paid for. A 7-day Creator free trial, one per account (and one per card, where we can tell a card was already used), is not charged if you cancel before it ends. Switching between Pro and Creator takes effect immediately, and unused time is credited toward your bills. Payments are non-refundable except for the refunds the Terms promise (a charge for a repeat-card trial, and a renewal charged after a deletion request we finished by hand) and where the law requires a refund.

Questions, or something not working? A few quick questions point you at the fix, or send the team a request with a screenshot. If you are signed in, we can find your scans from the request.

Get help

If the button does nothing, email admin@vibecade.ai.

What PackLens does

You record or pick a video of a pack opening. PackLens identifies the cards it sees, shows market estimates where available, and renders the names, prices, and a running total into a copy of your video. You get that video, a share link, and a card list you can export.

Collector mode is separate: it scans single cards on-device to build a priced collection, and does not upload anything.

Collector mode

Collector mode is in the PackLens iPhone app, on every plan. From your dashboard, tap Collector scan, choose Magic or Pokémon, and hold one card at a time up to the camera. PackLens identifies each card on your phone and adds it to a collection saved on this device, with its price estimate and a running total.

The first scan for a game downloads its card database once; after that, scanning works from that copy until a newer one is published. Scanning a single set? Pick it first and that set's cards are matched first. You can change quantities, remove a card and undo it, and share the collection as a CSV. The collection stays on this device and is not uploaded or synced to your account.

My scan found no cards

Recognition can miss cards, even with clear footage. Common causes include:

The clip is too short for the number of cards. On the free plan a scan can be up to 20 seconds, which is not long for a full booster. Scan a few cards at a time instead of a whole pack in one pass.
Cards moved too fast. Hold each card still and facing the camera for a beat. Fast flips get missed.
Resolution or focus. Record at 720p or higher and let the camera focus. A clear view of the card artwork and title helps recognition.
Wrong set pinned (Magic). Pinning the set restricts matching to that card pool. If it is wrong, matches fail. Pokémon scans search every supported set, so there is nothing to pin.

A card was identified wrongly

On a Magic scan, use Fix a miss on the result to reopen the review, then correct the card or add one that was missed. The video re-renders with your corrections. A Pokémon scan cannot be edited that way, so tell us which card it got wrong. Getting the exact printing (set and collector number) right from video is inherently imprecise, so some variance is expected. Review the matches and correct any mistakes before exporting.

About the prices

Prices are estimates from the data available when your scan runs. Data is normally refreshed daily, but may be older. Check the card, printing, and finish during review; actual sale prices can differ. These estimates are not appraisals, offers to buy, or financial advice.

Plans and limits

Free covers clips up to 20 seconds at 3 scans / week, renders at 720p, and stores finished videos for 7 days. Your card results are kept either way. Pro raises the clip limit to 10 minutes at 60 min / week, the output to 1080p, and keeps your videos while Pro is active. Creator covers clips up to 30 minutes at 180 min / week, also at 1080p, for people who regularly film long openings.

Videos are kept while you're on a paid plan. After your account switches to Free, you have 30 days to download older videos before they become eligible for deletion. Card results remain in your account.

Free-tier scans are processed on a best-effort basis. At busy times a scan may wait in a queue.

Billing, trials and cancelling

Renewal: paid plans renew automatically at the end of each billing period until you cancel.
Cancelling: use Manage subscription in your profile on the dashboard. You keep your plan until the end of the period you already paid for, then your account moves to Free.
Free trial: Creator may come with a 7-day free trial, one per account and one per card. Cancel before the trial ends and you are not charged. Where we can tell, before the trial ends, that a card already had a Creator trial on another account, the new trial is cancelled and you are not charged (if a charge already went through, it is refunded).
Switching between Pro and Creator: takes effect right away. The unused part of your current plan is credited toward the new one, and any credit left over pays your next bills.
Refunds: payments are non-refundable, including for partial periods, except for the refunds above (a repeat-card trial charge, and a renewal charged after a deletion request we finished by hand) and where the law requires a refund. See Terms section 5.
A payment failed: use the link in the payment email from Stripe to update your card. To cancel instead, send us a request and we will sort it out. If a renewal cannot be collected, your account may move to Free.

A scan is stuck

Processing time depends on clip length and queue load. You can leave the page and return to check progress. A failed scan shows an error with a retry, which usually does not spend another scan from your allowance; the Retry button says when it would. If it fails twice, send us a request with the scan link and we will look at the job directly.

Account and data

Delete a single scan: from the scan itself. The video and the results go.
Delete your account: in the app, from your account settings. Deletion completes within 30 days, and any active subscription is cancelled when you request it. If that cannot be confirmed at the time, we finish cancelling it by hand and refund any renewal charged after your request. You can withdraw the request before it runs.
Change your password: in account settings, and it asks you to re-verify first.
Forgot your password: use the reset link on the sign-in page.
Minimum age: you must be at least 13 to hold an account, or older where your country requires it. See Terms §2.

What we collect and why, including analysis records and cropped card images used to improve recognition, is in the Privacy Policy. Terms of use are in the Terms of Service.

Reporting a shared pack

Shared pack pages carry the opener's handle. Every share page has a Report this content link at the bottom. You do not need an account to report a page, and you can leave an email if you would like a reply.

Still stuck

Send the team a request. Say when the scan ran and what you expected to happen. If it is a specific scan, the share link or the page URL is the fastest thing to send. We reply by email, to the address you give in the request.