Support
Questions, or something not working? Email admin@vibecade.ai and include your account email and roughly when the scan ran. That is enough to find it.
What PackLens does
You record or pick a video of a pack opening. PackLens identifies the cards it sees, looks up a current market estimate for each one, and renders the names, prices, and a running total into a copy of your video. You get that video, a share link, and a card list you can export.
Collector mode is separate: it scans single cards on-device to build a priced collection, and does not upload anything.
My scan found no cards
Almost always the footage rather than the cards. In order of how often it is the cause:
- The clip is too short for the number of cards. On the free plan a scan can be up to 15 seconds, which is not long for a full booster. Scan a few cards at a time instead of a whole pack in one pass.
- Cards moved too fast. Hold each card still and facing the camera for a beat. Fast flips get missed.
- Resolution or focus. Record at 720p or higher and let the camera focus. The card title has to be readable to be matched.
- Wrong set pinned (Magic). Pinning the set restricts matching to that card pool. If it is wrong, matches fail. Pokémon scans search every supported set, so there is nothing to pin.
A card was identified wrongly
Use Fix a miss on the result to reopen the review, then correct the card or add one that was missed. The video re-renders with your corrections. Getting the exact printing (set and collector number) right from video is inherently imprecise, so some variance is expected. Corrections are the intended path, not a failure.
About the prices
Prices are automated market estimates from daily price data, captured at the moment your scan runs. Treat them as accurate to within roughly 24 hours. They are not appraisals, offers to buy, or financial advice, and we are not liable for decisions made from them.
Plans and limits
Free covers clips up to 15 seconds at 3 scans / week, renders at 720p, and stores finished videos for 7 days. Your card results are kept either way. Pro raises the clip limit to 10 minutes, the output to 1080p, and keeps your videos.
Free-tier scans are processed on a best-effort basis. At busy times a scan may wait in a queue.
A scan is stuck
Scans normally finish in a couple of minutes. If one sits much longer, leave the page open or come back to it, and progress resumes with nothing lost. A scan that genuinely failed shows an error with a retry, and a retry does not spend another scan from your allowance. If it fails twice, email us with the timing and we will look at the job directly.
Account and data
- Delete a single scan: from the scan itself. The video and the results go.
- Delete your account: in the app, from your account settings. Deletion completes within 30 days, and any active subscription is cancelled at the moment you request it. You can withdraw the request before it runs.
- Change your password: in account settings, and it asks you to re-verify first.
- Forgot your password: use the reset link on the sign-in page.
- Minimum age: you must be at least 13 to hold an account, or older where your country requires it. See Terms §2.
What we collect and why, including the use of failed scans to improve recognition, is in the Privacy Policy. Terms of use are in the Terms of Service.
Reporting a shared pack
Shared pack pages carry the opener's handle. Every share page has a Report this content link, or email admin@vibecade.ai with the link.
Still stuck
Email admin@vibecade.ai. Include your account email, when the scan ran, and what you expected to happen. If it is a specific scan, the share link or the page URL is the fastest thing to send.